{"id":6018,"date":"2022-04-07T16:33:00","date_gmt":"2022-04-07T14:33:00","guid":{"rendered":"https:\/\/edaattikis.gr\/about-home\/vulnerable-consumers\/"},"modified":"2024-03-12T13:37:32","modified_gmt":"2024-03-12T11:37:32","slug":"vulnerable-consumers","status":"publish","type":"page","link":"https:\/\/old.edaattikis.gr\/en\/for-home\/vulnerable-consumers\/","title":{"rendered":"Vulnerable Consumers"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-breadcrumbs.fusion-breadcrumbs-1{font-size:14px;}.fusion-breadcrumbs.fusion-breadcrumbs-1 span a:hover{color:var(--awb-custom_color_1) !important;}.fusion-breadcrumbs.fusion-breadcrumbs-1{color:#6b6b6b;}.fusion-breadcrumbs.fusion-breadcrumbs-1 a{color:#6b6b6b;}<\/style><div class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"margin-top:-20px;\"><span><span><a href=\"https:\/\/old.edaattikis.gr\/en\/\">Home<\/a><\/span><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;color:#e9831c;\"><h1 class=\"entry-title fusion-responsive-typography-calculated\" style=\"text-align: center;\" data-fontsize=\"54\" data-lineheight=\"normal\">Vulnerable Consumers<\/h1><\/h1><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"500\" title=\"evalotoi katanalotes\" src=\"https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2022\/05\/evalotoi-katanalotes.png\" alt class=\"img-responsive wp-image-5392\" srcset=\"https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2022\/05\/evalotoi-katanalotes-200x83.png 200w, https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2022\/05\/evalotoi-katanalotes-400x167.png 400w, https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2022\/05\/evalotoi-katanalotes-600x250.png 600w, https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2022\/05\/evalotoi-katanalotes-800x333.png 800w, https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2022\/05\/evalotoi-katanalotes.png 1200w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-1\"><h2><strong>Definition of Final Customers with Disabilities (PWD)<\/strong><\/h2>\n<p>Final Customers with Disabilities are defined as individuals who demonstrate,<br \/>\nby presenting a recognized medical certificate or other equivalent evidence, that they suffer from a disability or illness which significantly impedes the normal conduct of their daily activities.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">#accordion-6018-1 .fusion-panel:hover{ border-color: #f2f3f5 } #accordion-6018-1 .fusion-panel { border-color:#f2f3f5; }.fusion-accordian  #accordion-6018-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-6018-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-6018-1 .panel-title a{font-size:20px;color:var(--awb-color8);font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordion-6018-1 .toggle-content{font-size:var(--awb-typography4-font-size);color:var(--awb-color8);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian  #accordion-6018-1 .fa-fusion-box { background-color: var(--awb-color8);border-color: var(--awb-color8);}.fusion-accordian  #accordion-6018-1 .panel-title a:not(.active):hover, #accordion-6018-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-custom_color_1);}.fusion-accordian  #accordion-6018-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-6018-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: var(--awb-custom_color_1)!important;border-color: var(--awb-custom_color_1)!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-6018-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-6018-1 .panel-055662d6f73907367 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-6018-1 .panel-055662d6f73907367 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-055662d6f73907367\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_055662d6f73907367\"><a aria-expanded=\"false\" aria-controls=\"055662d6f73907367\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-6018-1\" data-target=\"#055662d6f73907367\" href=\"#055662d6f73907367\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">A) Inclusion criteria for customers <\/span><\/a><\/h4><\/div><div id=\"055662d6f73907367\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_055662d6f73907367\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The criteria for inclusion of consumers in the category of &#8220;Final Customers with Disabilities&#8221; are as follows:<\/p>\n<ol>\n<li>Permanent incapacity resulting from physical, mental, or intellectual inadequacy (physically disabled individuals, blind and visually impaired individuals, deaf individuals, those with difficulty in perception, communication, and adaptation, patients with conditions such as arteriosclerosis, epilepsy, kidney impairment, rheumatic diseases, heart conditions, etc.).<\/li>\n<li>Limited ability of the individual to work (engage in professional employment under market conditions) due to chronic physical or mental illness or impairment.<\/li>\n<\/ol>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-6018-1 .panel-4af20ce891c93e143 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-6018-1 .panel-4af20ce891c93e143 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-4af20ce891c93e143\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4af20ce891c93e143\"><a aria-expanded=\"false\" aria-controls=\"4af20ce891c93e143\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-6018-1\" data-target=\"#4af20ce891c93e143\" href=\"#4af20ce891c93e143\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">B) Conditions for the inclusion<\/span><\/a><\/h4><\/div><div id=\"4af20ce891c93e143\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_4af20ce891c93e143\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ol>\n<li>The applicant must be the owner of the property to which the connection with the natural gas will be made. Alternatively, they must be a first-degree relative of the contracting party in the relevant Connection Agreement or be the tenant of the property for which the said Agreement has been signed.<\/li>\n<li>Consumer\u2019s connection agreement must be exclusively for the residential Heating category.<\/li>\n<\/ol>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-6018-1 .panel-dcf51828bf761e556 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-6018-1 .panel-dcf51828bf761e556 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-dcf51828bf761e556\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dcf51828bf761e556\"><a aria-expanded=\"false\" aria-controls=\"dcf51828bf761e556\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-6018-1\" data-target=\"#dcf51828bf761e556\" href=\"#dcf51828bf761e556\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">C) Required documents <\/span><\/a><\/h4><\/div><div id=\"dcf51828bf761e556\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_dcf51828bf761e556\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The documents required to be submitted to Enaon EDA in order for an individual to be classified as a &#8220;Customer with Disabilities&#8221; are as follows:<\/p>\n<ul>\n<li>Certificate of registration as a disabled person in the relevant registries of the Manpower Employment Organization (OAED).<\/li>\n<li>or Certificate from a Health Committee indicating a disability percentage of at least 67% and specifying the physical or mental disability or impairment.<\/li>\n<li>or Submission of a copy of a court decision regarding the appointment of a legal representative for full or partial legal incapacity<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-6018-1 .panel-232ddb9b0e9c2d54b .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-6018-1 .panel-232ddb9b0e9c2d54b .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-232ddb9b0e9c2d54b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_232ddb9b0e9c2d54b\"><a aria-expanded=\"false\" aria-controls=\"232ddb9b0e9c2d54b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-6018-1\" data-target=\"#232ddb9b0e9c2d54b\" href=\"#232ddb9b0e9c2d54b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">D) Benefits provided<\/span><\/a><\/h4><\/div><div id=\"232ddb9b0e9c2d54b\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_232ddb9b0e9c2d54b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ol>\n<li>All the auxiliary and optional services of Enaon EDA are provided on a priority basis<\/li>\n<li>Possibility of transferring the metering device to a different location from the initial designated location depending on the specific needs of the end customer and provided that the safety rules as defined in the \u201cRegulation on the installation of gas pipelines and meters with operating pressure up to 4bar\u201d (Government Gazette 1810\/12.12.2006) and the specifications of the Company as defined in the relevant regulations and manuals are complied with.<\/li>\n<li>Especially for people with visual impairment, there is an option of notifying the indications of the metering device and tariffs by phone. In addition, especially for this category of final customers, an employee of the Low-Pressure Operation &amp; Maintenance Department of our Company is given the opportunity to visit them and demonstrate the use of natural gas.<\/li>\n<li>Option to send documents directly to a customer\u2019s authorized by the consumer with disabilities.<\/li>\n<li>The end user can select the most convenient way to be informed and communicated with Enaon EDA depending on his\/her disabilities.<\/li>\n<\/ol>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-6018-1 .panel-d91c1888cfc3fbb65 .panel-title a{color:var(--awb-color8);}.fusion-accordian  #accordion-6018-1 .panel-d91c1888cfc3fbb65 .toggle-content{color:var(--awb-color8);}<\/style><div class=\"fusion-panel panel-default panel-d91c1888cfc3fbb65\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d91c1888cfc3fbb65\"><a aria-expanded=\"false\" aria-controls=\"d91c1888cfc3fbb65\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-6018-1\" data-target=\"#d91c1888cfc3fbb65\" href=\"#d91c1888cfc3fbb65\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">E) Process for Managing<\/span><\/a><\/h4><\/div><div id=\"d91c1888cfc3fbb65\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d91c1888cfc3fbb65\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>During the transaction between consumers and Enaon EDA, particularly during the process of submitting the &#8220;Natural Gas Connection Agreement Application&#8221; for approval, there is the possibility to submit a request for inclusion in the category of consumers with disabilities. The relevant application is available at the company&#8217;s customer service point and on the corporate website. This kind of information can also be obtained from the customer service call center at 2130-882000 \/ 11322.<\/p>\n<p><strong><a href=\"https:\/\/old.edaattikis.gr\/wp-content\/uploads\/2024\/03\/Mod-E-224-\u0391\u0399\u03a4\u0397\u03a3\u0397-\u0393\u0399\u0391-\u039a\u0391\u03a4\u0391\u039d\u0391\u039b\u03a9\u03a4\u0395\u03a3-\u0391\u039c\u0395\u0391.docx\" target=\"_blank\" rel=\"noopener\">Application for inclusion in the category of Final Customers with Disabilities<\/a><\/strong><\/p>\n<p>The application of the interested consumer must be accompanied by a relevant document, as described in Section 3 of this document. Consumers whose &#8220;Application for Inclusion in the Disability Category&#8221; is approved will be informed in writing or orally by the company about the provided privileges, as specified in Section 4 of this document. The privileges mentioned in Section 4 are provided to individuals with disabilities without any financial burden.<br \/>\nEnaon EDA ensures absolute confidentiality for any information received from consumers with disabilities concerning their personal data and commits not to use or disclose them to third parties without their written consent.<br \/>\nFor all other matters, the terms defined in the &#8220;Natural Gas Connection Agreement Application&#8221; apply to consumers classified in the &#8220;Consumers with Disabilities&#8221; category.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[fusion_builder_container type=\"flex\" hundred_percent=\"no\" hundred_percent_height=\"no\" min_height_medium=\"\" min_height_small=\"\" min_height=\"\" hundred_percent_height_scroll=\"no\" align_content=\"stretch\" flex_align_items=\"flex-start\" flex_justify_content=\"flex-start\" flex_column_spacing=\"\" 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scroll_offset=\"0\" animation_type=\"\" animation_direction=\"left\" animation_speed=\"0.3\" animation_offset=\"\" filter_hue=\"0\" filter_saturation=\"100\" filter_brightness=\"100\" filter_contrast=\"100\" filter_invert=\"0\" filter_sepia=\"0\" filter_opacity=\"100\" filter_blur=\"0\" filter_hue_hover=\"0\" filter_saturation_hover=\"100\" filter_brightness_hover=\"100\" filter_contrast_hover=\"100\" filter_invert_hover=\"0\" filter_sepia_hover=\"0\" filter_opacity_hover=\"100\" filter_blur_hover=\"0\"][fusion_builder_row][fusion_builder_column type=\"1_1\" layout=\"1_1\" align_self=\"auto\" content_layout=\"column\" align_content=\"flex-start\" valign_content=\"flex-start\" content_wrap=\"wrap\" spacing=\"\" center_content=\"no\" link=\"\" target=\"_self\" link_description=\"\" min_height=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" sticky_display=\"normal,sticky\" class=\"\" id=\"\" type_medium=\"\" type_small=\"\" order_medium=\"0\" order_small=\"0\" 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